SUPPORT HUMAN
Search
Home
Newsletter
Services
Portfolio
Bad Job Bingo
Jobs
Resources
Become a Member
More
Login
Sign Up
SUPPORT HUMAN
Search
Home
Newsletter
Services
Portfolio
Bad Job Bingo
Jobs
Resources
Become a Member
More
Login
Sign Up

Help Scout

Help Scout

+2

Help Scout: A Practical Approach to AI Transparency

Mar 11, 2025

•

3 min read

Help Scout: A Practical Approach to AI Transparency

What I’ve just described is AI transparency, and it’s not an understatement to say it’s the most important concept you’ll ever hear about when evaluating and using AI in your business.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: Why Great Customer Service Isn’t Just Important, It's a Necessity

Aug 1, 2024

•

2 min read

Help Scout: Why Great Customer Service Isn’t Just Important, It's a Necessity

If you’re a small business owner, a CFO, or an ecommerce ops manager, the importance of customer service to your business may not seem quite so clear. It’s natural that you’d have questions. Luckily, I’ve got answers, and I think it’s time for business leaders to take another look.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: A New Paradigm: Rethinking 'The Customer Is Always Right'

Mar 19, 2024

•

1 min read

Help Scout: A New Paradigm: Rethinking 'The Customer Is Always Right'

We believe it’s time to shift the customer service paradigm again: from “The customer is always right” to “The customer always deserves to be helped.”

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: Benefits of AI in Customer Service: 4 Ways AI Can Help

Feb 22, 2024

•

1 min read

Help Scout: Benefits of AI in Customer Service: 4 Ways AI Can Help

Generative AI can be an incredibly powerful tool when implemented and used correctly. Here are four benefits of using AI in your customer service experience, as well as advice on how to do so responsibly.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: The Ultimate Guide to Understanding and Managing Your Customer Lifecycle

Feb 22, 2024

•

1 min read

Help Scout: The Ultimate Guide to Understanding and Managing Your Customer Lifecycle

Learn how to manage each stage of the customer lifecycle so that customers will not only stick around long-term, they’ll also become advocates for your company.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: 101 Best Live Chat Response Examples for Customer Service

Jan 16, 2024

•

2 min read

Help Scout: 101 Best Live Chat Response Examples for Customer Service

Let’s talk about how your support team can get canned live chat responses right — with dozens of examples to illustrate.

Steph Lundberg
Steph Lundberg

Support Human

Powered by empathy. (And coffee.)

© 2025 Support Human and Stephanie Lundberg.

Privacy policy

Terms of use

Powered by beehiiv